About Talcott Resolution's eDelivery
What annuity documents are available for electronic delivery?
Documents such as statements of account, renewal notifications, financial confirmations and most non-financial confirmations are available for eDelivery. Regulatory documents such as product and fund prospectuses and supplements, separate account financial statements and fund company shareholder reports are also available for eDelivery. Confirmation of an address change will continue to be mailed to your old and new mailing addresses.
Does it cost anything to sign up?
There is no charge for Talcott Resolution’s eDelivery service.
How does eDelivery work?
Annuity contract documents that are available for eDelivery will no longer be sent to your mailing address. Instead you will receive an email notifying you that your documents are available.
What if I want to cancel eDelivery and go back to receiving paper documents?
You are able to go back to having your paper documents delivered by mail at any time. There are two ways to cancel eDelivery service:
Log in to your contract on the Annuity Service Center. Select the 'Manage Contract' tab, then under the “Personal information” section, select 'Document Delivery Preference' and update your preference. If you aren’t already registered for online access to your contract, you must first register (see "How do I register for online access to my annuity contract?").
Call our Annuity Contact Center at 1-800-862-6668 and ask to cancel the eDelivery service and revert back to paper delivery.
Can I choose which types of documents I want in paper form and which I’d like electronically?
At this time, Talcott Resolution's eDelivery service does not allow you to choose document preferences. When you sign up for eDelivery, you will receive all available documents electronically.
How will I know when my statements and confirmations are available?
You will receive an email from "Talcott Resolution" with a link to your document.
What if I lose, misplace, or delete the email with the electronic document?
All documents that are available via eDelivery are also available on our website. To access your regulatory documents, go to https://www.talcottresolution.com/resources.html and select "Annuity Regulatory Documents". Then select the appropriate link for your annuity product.
Statements of account, financial and non-financial confirmations, and fixed renewal notifications are available after logging in to your Annuity Service Center account. Once you have logged in, select the “Online Documents” tab and you will find all of your available documents. If you aren’t already registered for online access to your contract, you must first register (see "How do I register for online access to my annuity contract?").
If you are having trouble locating a contract document, please call our Annuity Contact Center at 1-800-862-6668 and a representative will assist you.
What happens if I don’t receive a document I was expecting?
There are many reasons why a document may not be delivered through email; such as
- Incorrect email address
- Full email inbox
- Cancelation of the eDelivery service
- The document that you are expecting may not be available for eDelivery
- Your transaction request was unable to be processed
If you have questions regarding a document you were expecting to receive via email, call our Annuity Contact Center at 1-800-862-6668 and a representative will assist you.
Enrollment
How do I sign up for Talcott Resolution's Electronic Document Delivery ('eDelivery') Service?
There are two ways to enroll in Talcott Resolution's eDelivery service. Please keep in mind that you must have a valid and functioning email address:
Select "Sign Up Now" from Talcott Resolution Customer Service email that invites you to enroll in Talcott Resolution's eDelivery service. Please review the Terms and Conditions prior to making your election.
- Log in to Annuity Service Center to access your contract and select the 'Manage Contract' tab. Under the “Personal information” section, select 'Document Delivery Preference' and update your preference.
How do I register for online access to my annuity contract?
Visit Annuity Service Center
and select "Register" button. From the new window that opens, select the 'Register' link to begin the registration process. You will need your annuity contract number, the last four digits of your social security number and date of birth to register.
What types of annuities do not allow enrollment in eDelivery?
Trust owned, custodian owned, Union Securities contracts and Employer Owned plans.
When will my eDelivery start?
An email will be issued to you to confirm that you have successfully signed up for eDelivery. All future documents available for eDelivery will be emailed to you.
How do I update my email address?
There are two ways to update your email address for your annuity contract.
Log in to Annuity Service Center to access your account and select 'Contract Information' from the 'Manage Contract' tab to update your email address.
Call our Annuity Contact Center at 1-800-862-6668 and provide your updated email address.
What happens if I change my email address?
A confirmation notice will be sent to your new email address when your update is processed at Talcott Resolution. All future electronic documents will be sent to your new email address.
How do I make sure my computer will accept eDelivery from Talcott Resolution?
If you have anti-spamming software on your computer, you should be sure that edelivery.customerservice@sfmc.talcottresolution.com and TalcottResolution@investordelivery.com are listed as an accepted sender. If you experience difficulties, you can call our Annuity Contact Center at 1-800-862-6668.
Accessing Your Documents
Do I need any special software to access my documents electronically?
You’ll need Adobe Reader to view files in a PDF format. If you don’t already have it on your computer, you can download the software free from the Adobe website at:
http://get.adobe.com/reader/.
Can I print copies of my documents?
Yes. Once you open your document it can be printed from your local printer.
Can I save my document for my personal records for future reference?
Yes. Once you open your document it can be saved (downloaded) to your personal computer or storage device.
Can I see a copy of my annuity documents online?
Yes. Documents available through eDelivery are also available on Talcott Resolution's Annuity Service Center website.
To access your regulatory documents go to https://www.talcottresolution.com/resources.html and select “Annuity Regulatory Documents”. Then select the appropriate link for your annuity product.
Statements of account, financial and non-financial confirmations, and fixed renewal notifications are available after logging in to your Annuity Service Center account. Once you have logged in, select the “Online Documents” tab and you will find all of your available documents. If you aren’t already registered for online access to your contract, you must first register (see "How do I register for online access to my annuity contract?").
If you are having trouble locating a contract document, please call our Annuity Contact Center at 1-800-862-6668 and a representative will assist you.
What would an electronic document look like?
The data appearing on paper document copies and electronic document copies will be identical. There may be some differences with fonts and images. All documents emailed to you through eDelivery will be PDFs. You need Adobe Reader to view files in PDF format. If you don’t already have it on your computer, you can download the software free from the Adobe website at: http://get.adobe.com/reader/.
SECURITY:
Could someone using my computer have access to my personal annuity documents?
Documents containing information about your annuity are stored on our secure servers and can only be accessed after you log into our Annuity Service Center using password and secondary authorization.
At the bottom of each communication to you is a link to our Privacy Policy , which provides more information about how your account is secured.
